Customer Service

Climate-compensated delivery & returns

Your order is always dispatched in one or two working days. If you place your order on a regular weekday before noon, we will strive to dispatch the package that same day. Unless otherwise agreed, we will send all packages using DHL Express and allowing you to track your package.

	DHL Express	€30.00
	(Free delivery on orders above €400)

Customs and import duties

Please note that custom duties and charges may be added if your order is for delivery outside Europe. You must pay for these expenses yourself. Customs rules vary extensively from country to country so we advise you to contact the local customs authorities if you are in doubt.

You may pay by Visa, Visa Electron, Mastercard or PayPal:

The amount is not charged to the card until the order leaves our warehouse.

 

Items must be returned to us within 30 days, from the date you receive the package. Items must be returned in their original condition with packaging and all their labels intact. The refund will be issued in the same way, as the original payment was made. Please note, you are liable for the expenses incidental to returning a product when you cancel the purchase.

How to make a return

1. Contact our customer service

• Send an e-mail to our customer service stating your order number and what item(s) you wish to return.

For customers within the EU:

• Send the package back to us using your preferred carrier. Unfortunately, we are unable to provide you with a returnlabel.
• You are liable for the expenses incidental to returning a product.

For customers outside the EU:

• Send the package back to us using your preferred carrier. Unfortunately, we are unable to provide you with a returnlabel.
• You are liable for the expenses incidental to returning a product.

2. Pack and send your return

• Fill out the return slip enclosed with your order.
• Repack your item(s) in the delivery bag/box and include the return slip. Please make sure to pack your items adequately, to prevent the risk of damage.
• Print and stick the carreir label on your return parcel. 

If you experience any issues or have questions related to returns, please contact our customer service by e-mail.

Exchanging for another size

If you wish to exchange to another size or item, we recommend you place a new order immediately to ensure availability of the item(s). Your new order will be sent within one or two working days. Be aware that it may take up to two weeks from we receive your return package until the refunded money is available on your account.

Read more in Terms of Business

Email
[email protected]

Address
Axel Store
Skt. Clemens Stræde 5 
8000 Aarhus C
Denmark

Opening hours for customer service
Monday - Thursday: 10.30 - 17.00
Friday: 10.30 - 18.00
Saturday - Sunday: Closed 

All inquiries are answered within 2-4 hours during our normal business hours.